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Order Policies

Return/Refund Policy

Due to the perishable nature of some products in our gift baskets/gift towers/care packages, we do not offer refunds on returned gift baskets/gift towers/care packages. If you experience a problem with your order, please do not hesitate to call us at 434-384-2900 during store hours or email us at basketcase@designergiftbaskets.com any time.  Quality customer service is of the utmost importance to us.  If your gift arrives damaged, please notify us immediately.

Substitution Policy

Occasionally, we may run out of a specific item due to a variety of reasons. Therefore, we reserve the right to substitute an item of equal or greater value in our gift baskets/gift towers or care packages.